Privacy Policy
Overview
QuikPBX ("we", "us") operates the QuikPBX portal, API, and related services. This policy describes what we collect when you use quikpbx.com and the QuikPBX product, how we use it, and how to contact us.
Account and identity data
When you create an account we store your email, display name, organization name, hashed credentials, session tokens, and role assignments. Authentication may use our first-party JWT flow or, where enabled, third-party identity providers. We use this data to authenticate you, enforce access control, and provide support.
Configuration and telephony metadata
We store PBX configuration you manage in the portal: extensions, routing rules, device records, On-site PBX adoption tokens, SignalWire project references (credentials are stored encrypted), call flow definitions, and audit logs of administrative actions. Call detail and media may transit SignalWire or your On-site PBX depending on your setup; QuikPBX stores operational metadata needed to run the service, not raw call recordings unless you enable recording on a paid plan.
Product analytics (Faro)
We use Grafana Faro (or equivalent OpenTelemetry-compatible RUM) on the portal to understand product usage — for example page views, signup funnels, and error rates. Analytics events are aggregated for reliability and product improvement. We do not sell analytics data to advertisers.
Contact form
Messages submitted through the marketing contact form include your name, email, company, phone, and message text. We use this solely to respond to your inquiry and improve sales follow-up.
Billing (Stripe)
Paid subscriptions are processed by Stripe. We store Stripe customer and subscription identifiers, plan entitlements, and invoice references. Payment card numbers are handled by Stripe — not stored on QuikPBX servers. See Stripe's privacy policy.
BYO SignalWire
When you connect your own SignalWire project, QuikPBX stores API credentials and project identifiers to provision numbers and routing on your behalf. Usage, minutes, and number fees are billed by SignalWire to your project. Review SignalWire's privacy policy for carrier-side data handling.
Retention
We retain account and configuration data while your account is active. After closure we delete or anonymize personal data within a reasonable period, except where retention is required for legal, billing, or security obligations. Audit logs may be kept longer for fraud prevention and compliance.
Your choices
You may request access, correction, or deletion of personal data by emailing us. Some data cannot be deleted while an active subscription or legal hold applies. You can stop using analytics-heavy flows by disabling JavaScript, though the portal requires scripts to function.
Contact
Privacy questions: [email protected]